Supernova Pest Control (“Supernova,” “we,” “us,” or “our”) operates supernovapest.com and provides pest control services in Idaho and Washington. This policy describes how we handle information collected through our website, inquiries, and services.
It explains our practices; it does not replace choices you make through a consent form or the website’s cookie controls.
Information you provide. When you request an inspection, submit a form, use our chat, call, text, email, or arrange service, we may collect your name, phone number, email address, service address, and details or photos you choose to share about your pest concern. We also handle service and scheduling information needed to respond and provide care.
Website information. Our website and its service providers may process device and browser details, IP addresses, pages visited, referring pages, and interactions with site features. Cookies and similar technologies support site functions, preferences, and usage measurement.
Please avoid sending sensitive personal information that is unrelated to your inquiry.
We use information to respond to questions, assess service needs, coordinate appointments, provide pest control, maintain customer records, and communicate about your requests or services. We also use website information to maintain security, understand usage, and improve the site.
Marketing communications are subject to your choices and applicable consent requirements. We may also use information to meet legal obligations or resolve service concerns.
We do not sell your personal information to third parties.
We work with providers that support website hosting and security, customer communications, forms, scheduling, and analytics. The site uses HighLevel/LeadConnector for forms and customer communications, Google Analytics for website measurement, and third-party features such as review displays and maps. These tools may receive information when their features load or you interact with them.
We may share information with providers as needed to support those functions, when required by law or legal process, or to protect rights, safety, and property. External websites and providers have their own privacy practices.
Google describes its handling of information at How Google uses information from sites or apps that use its services.
When you opt into text messages from Supernova, we use your number and messaging preferences for the types of communications described at opt-in, such as appointment updates or requested follow-up. Marketing texts require the applicable consent; providing a phone number alone is not a blanket marketing opt-in.
We do not disclose mobile information or text-message opt-in records to other businesses or affiliates for their marketing or promotional use. Messaging and support providers may process information on our behalf to deliver messages and support customers.
Reply STOP to opt out of texts or HELP for assistance. You can also contact us using the details below. To opt out of marketing email, use its unsubscribe link or email us. See our messaging terms for additional details.
Use the website’s Manage consent control or our privacy preferences page to review available cookie choices. You can also manage cookies through your browser. Blocking certain technologies may affect features such as forms, maps, or embedded content.
Consent choices do not replace information you intentionally submit in a form or message. You can contact us about that information separately.
We retain information as needed to provide services, maintain business records, resolve concerns, and meet applicable obligations. The appropriate retention period depends on the information and why it is held.
We take reasonable measures to protect information from unauthorized access, alteration, disclosure, or destruction. No internet transmission or storage system is completely secure.
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, and to make choices about its use. Contact us with your request. We may need to verify your identity, and some records may need to be retained for service, legal, or other permitted purposes.
Email [email protected] or call (208) 413-8027.
Our website and services are not directed to children under 13. We do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can address it and delete it as appropriate.
We may revise this policy as our practices or requirements change. We will post the current version here and update the date above.
Supernova Pest Control
247 Thain Rd, Suite 104
Lewiston, ID 83501
Email: [email protected]
Phone: (208) 413-8027
For service terms, see our Terms & Conditions.