SUPERNOVA PEST CONTROL · BEFORE YOUR VISIT
A few simple steps help us treat your home thoroughly and keep your visit convenient.
Before we arrive
Specialty service? For bed bugs, fleas, cockroaches or another specialty treatment, follow the specific preparation instructions provided by our team. Contact us if you need a copy.
Just make sure gates are unlocked, our team has any required gate code or access instructions, treatment areas are accessible, and pets are secured away from the areas we’ll treat.
Want the inside treated? Contact us before your service day when possible so we can arrange a two-hour arrival window. We also offer a text or call about 30 minutes before arrival—let us know which you prefer. Our team will confirm the arrangements.
Seeing pest activity? Text us bug photos. Tap the button below, attach a clear photo in your messaging app, and include your name, service address and where you are seeing activity. A close-up plus a wider photo of the area helps us understand your concerns. Photograph from a safe distance; there is no need to handle the pest.
Text photos directly to 208-500-2381. The button opens your messaging app; you attach and send the photos there.
Keep animals out of the treatment area during service and until the treatment has dried, or longer if your technician instructs.
If your dog stays outside and you need to be home to bring them in, contact us to arrange a time window or an advance text or call.
Please make sure sprinklers won’t be running during your visit, especially around the foundation. Your technician can let you know when to resume watering based on the treatment performed.
Before we arrive, please move these items away from the areas being treated:
We commonly treat around the foundation—generally about 3 feet up and up to 10 feet out, depending on the property, treatment needs, and product label. Treatment may also include eaves, windows, and other entry points where appropriate. You don’t need to empty your yard; focus on keeping these areas accessible.
Clear access to the areas you want us to inspect or treat.
Indoor applications generally take 45–60 minutes to dry, though conditions can change that timing. Keep people and pets away from treated areas until dry and follow any additional instructions from your technician.
HELPFUL HABITS BETWEEN VISITS
Helpful over time—not required before your visit. These ongoing maintenance steps help reduce pest hiding places and make treatment easier:
Call or text us before your appointment—we’re happy to help.
This checklist covers general pest service. Specialty treatments may require additional preparation; we’ll provide instructions for your scheduled service.
Watch for a text from us with a helpful link explaining what to expect after treatment, when activity should settle down, and how to reach us if you need help. You will also have options to share feedback or refer a friend.
You can also find the aftercare link in your service follow-up email, or open it here anytime: