Bites alone cannot confirm bed bugs. Useful clues include an actual insect, shed skins, eggs, or dark spotting around places where people sleep or rest. An inspection can help distinguish bed bugs from other possible causes.
If you can get a clear photo, tell us what you found and where you found it. Avoid moving belongings from the suspected area into another room while you wait for advice.
See our bed bug identification page for more help recognizing the signs.
Start by telling us what’s happening. Describe what you have noticed, which rooms are involved, and whether any treatment has already been attempted. We’ll explain the next step for your situation and confirm whether your property is within our current service area.
Bed bug work is quoted individually. The plan should make clear what areas are being treated, what preparation is needed, what is included in the follow-up, and any conditions that affect the price.
You should know what you are agreeing to before work begins. If something is unclear, ask us—we want the scope to make sense to you.
Tell us what you have found, which rooms are involved and your city. We’ll help you understand the next step and confirm whether your property is within our current service area.
Our current bed bug service includes an initial treatment and a follow-up at 14 days. The follow-up is a chance to assess what has happened since treatment and discuss any continuing evidence you have noticed.
If you see suspected activity between appointments, contact us with the details. Do not assume that an additional product or a different treatment should be added without discussing it first.
Follow the instructions provided for your treatment. Our bed bug preparation and aftercare guide gives you a place to start; your technician can clarify what applies to your home.
Tell us about pets, access limitations and any questions about leaving or returning to the property before the visit. Re-entry directions depend on the treatment and applicable product instructions. Follow the directions you receive for your appointment.
Best for: Ongoing general pest service.
Frequency: Quarterly visits.
Service terms: Free in-between warranty service applies to active quarterly customers under their plan’s terms. Ask us to confirm covered pests and any separate specialty treatment quote.
Best for: Customers interested in our eco-based service option.
Frequency: About every four weeks.
Service choice: Ask us which program fits your pest problem and property. Bed bug treatment is quoted separately; do not assume it is included in a general pest program.
Best for: A specific general pest problem.
Frequency: One-time service.
Service choice: Ask us to confirm the covered pest, treatment scope and follow-up terms. Specialty bed bug work has its own treatment plan and quote.
Is bed bug treatment covered by the quarterly plan’s free in-between service?
Do not assume specialty bed bug treatment is included. Free in-between warranty service applies to active quarterly customers under their plan’s terms. Ask us to confirm your coverage and any separate bed bug treatment quote.
Can you help at my address?
Contact us with your city and address so we can confirm current coverage and scheduling. Our service-area directory lists the regions and communities shown on our website.
No. Describe what you found and where. A clear photograph can be useful, but identifying the insect and understanding the situation come before choosing a treatment.
Follow the preparation instructions for your specific plan. Tell us if anything is difficult to do or if you are unsure which areas need attention. Do not turn a general checklist into extra work without asking whether it applies to your appointment.
No outcome should be assumed from the first visit alone. Our current service includes a 14-day follow-up so the next steps can be based on what is happening after treatment. Ask us to explain the written service terms and how any continuing activity will be handled.
We provide a custom quote because the amount and scope of work can differ from one property to another. Tell us about the property, the rooms involved and what you have found so we can explain the next step.
Before booking, ask us to confirm the treatment scope, preparation requirements, follow-up and any additional charges that could apply. See our service and pricing overview for the broader range of Supernova services.
A local company you can talk to directly. Supernova grew out of founder Zach’s experience addressing a bed bug crisis at a 42-room motel in Lewiston. That hands-on work helped shape our approach to treatment and follow-up.
Supernova is owner-operated. We believe in explaining the work clearly and being accountable for the service we provide. Read about Supernova or see customer experiences before deciding whether we are the right fit for your property.
Start with your city, the rooms involved, what you have noticed and the best way to reach you. We’ll help you understand the next step.
Office hours are Monday–Friday, 9 a.m.–4 p.m. Pacific. If you contact us after hours, leave a message or send a request for the office to review during business hours.
